Refund policy

Return & Refund Policy

We hope you love your Melssentials purchase. Because our products are handcrafted and include candles, home fragrance, and personal-care items, all sales are final and we do not accept returns or exchanges for change of mind or fragrance preference.

Damaged, defective, or incorrect orders: If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can make it right. Depending on the situation, we may provide a replacement or refund.

Cancellations: If you need to cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped cannot be canceled.

Shipping charges are non-refundable unless the error was ours.

This policy does not limit any rights you may have under applicable law.

Questions about your order? Please contact us through our website contact form.